The Sparrow Migration
I ditched an old friend last week. He's been more than a friend to me, often a business partner, he's brought me good things and bad, entertained me and helped…
Alta Google?
Is Google about to topple from its perch as king of search? There's a lot being written lately about how Google search results are being gamed to promote Google products…
Research@Concordia
Imagine a world where researchers in completely different fields interacted with each other freely. Consider how unexpected connections between the humanities and the sciences might inform research projects in new…
The Touchable Museum
If there's one thing that's guaranteed to elicit a sharp intake of breath by a museum curator or conservator, it's the idea of having visitors handle artifacts. We're used to…
Scaling the Walled Garden
There's a trend underway in personal computers that leaves me greatly conflicted. From a user experience perspective, it's great that so many devices "just work." Apple's iOS devices are just…
What’s Next?
It was gratifying to see a user experience/interface horror that I had complained about in this space less than a month ago, solved in a highly elegant way by a…
Memorable Complexity
I've written before about the difficulty of distilling complex concepts into something simple. It's a huge design challenge that can pay rich dividends in improved user/visitor experience, and often, it's…
Going Postal
I recently had one of the worst user experiences I think I've ever had online, courtesy of Canada Post. It was a simple change of address, but used the services…