Strategic Creativity
I'm a big believer in intuition in the design process. Listening to that inner voice that guides us in weighing alternatives and making decisions can save us a lot of…
THINK!
I used to work with a very astute site manager at the National Capital Commission (NCC) in Ottawa, Canada. He spent an inordinate amount of his time managing land-use, or…
Beyond the Obvious
10,000 years ago, in the vast and featureless barren lands in the far north of what would eventually be Canada, the native Inuit hunters solved a tough wayfinding problem. There…
In Pursuit of Perfection
"Have no fear of perfection, you'll never reach it." - Salvador Dali Dali was on to something there. Perfection in design is like an exquisitely beautiful and delicate bird that…
How big is big enough?
Anybody who's been working in the Exhibit or Interpretation field for a while will agree with me on this - type sizes in graphics just keep on getting bigger. It's…
The Future of Visitor Services?
A really good client of mine has recently announced a very bold visitor services initiative here in Canada's Capital. It's forward-looking, tech oriented, and pretty risky - and I really…
Better Visitor Experience Through Wayfinding
Ever been to a museum or site that really underwhelmed you? We all have I'll bet, and it's really disappointing. Sometimes it can be the content or the presentation that…
New social tricks for an old Dogg
Snoop Dogg is at it again - he's doing a complete end-run on Groupon.com and their imitators: In this Facebook-exclusive ‘Deal of the Day’ promotion, a different product is featured…